In Los Arqueros Golf Course, our main activity is to provide golf service through the use of an 18-hole course, a clubhouse and golf-pro shop. We are aware of the importance that our improvement in quality service to our clients’ satisfaction has.
The Club Management is responsible for the quality of service provided to our clients because our main priority is to increase the clients’ satisfaction level.
Our target is to improve the satisfaction level of our clients in the commitment of the planning and execution of our actions and to continue with the defined improvements:
- Compliance with all legislation and regulations applicable to the area where the Club is located, as well as the requirements that the club adheres to.
- Evaluation of the clients’ satisfaction index and the analysis of the clients’ expectations in order for us to adjust to the clients’ needs and expectations and offering a quality service that fulfils them.
- An efficient management of the resources, to have the necessary means for the clients to enjoy the installations in its best state. Furthermore, the target of the club is to make reference to the improvements and increase of its facilities.
- Provide qualified staff for their posts.
- Training of all staff of the club to improve the service to our clients.
- To inform, rise awareness and communicate all information to our staff and clients.
- Improving the organizational and communicational system with our clients, employees, partners, suppliers, subcontractors, contractors and with the society in general informing of our actions in the quality management system improvement of the golf course, and trying to establish a degree of commitment and collaboration between all parts.
- Promoting the club in all aspects, offering the sport facilities to celebrate charity events and all interests in sports facilities.
The Management of the club promises to expand the Quality Policy to all levels (web, informational leaflets, announcement boards, etc) and to provide with the necessary resources to fulfil it. Nevertheless, the success of all the points listed needs the commitment of the staff of the club.
In december 2008 Los Arqueros achieved the Quality Certification (UNE 188.001) specific for golf clubs.